The Great Automotive Experience

Brendan Harrington’s vast leadership background creates the culture for a great customer experience because he strives to create a great experience for his employees. He shares what it takes to create employee buy-in, how to resolve difficult situations, and what he’s discovered ...  Show more

Craig Nangle is not only an expert automotive technician but also a master in taking care of the customers needs and wants. He shares how to get the most out of your visit to the service department, what we need to know as a customer to get the best possible service outcome, and ...  Show more

Wayne Gonsoulin has 40 years of experience in the auto industry. He is a master in training and has held positions as Director of Training and Development at Key Royal and Group One Automotive as well as General Manager of the largest Ford dealership in Louisiana. He shares the 4 ...  Show more

Chet Parsons is a critical part of the future in the automotive evolution which is happening now. From an early start in automotive retail, Chet has followed the industry’s evolution and is now developing sales operations and defining the customer journey in the EV industry. With ...  Show more

In 2013, Tom Rudnai decided it was time to pursue ownership and in July 2014, Tom partnered up with the Oremor Automotive Group to purchase Temecula Valley Toyota. Tom is the managing partner and serves as the general manager of the dealership. Focusing on the feedback from all t ...  Show more