Creating World Class Service, Part 1

Great leaders don’t try to be great at everything. They identify where they add the most value and create space for others to do the same. In this episode, Andy Stanley and Holly Goddard continue their conversation on Andy’s latest book, What Great Leaders Do, by exploring why pl ...  Show more

The hardest person you'll ever lead is the person you see in the mirror every day. And the more influence you have, the more important self-leadership becomes. In this episode, Andy Stanley and Holly Goddard continue their conversation on why self-leadership is the foundation of ...  Show more

What does world-class consulting work look like? In this episode, Randy Shumway, the founder and chairman of Cicero Group, shares how Cicero Group delivers world-class consulting work t ...

On this episode of Our American Stories, Ritz-Carlton founder Horst Schulze reshaped how service and hospitality are defined in business. He tells a short story about how great service wins - excellence wins - and bad service kills businesses. Support the show ( https://www.ourame ...  Show more

What are today’s big business challenges and why is it a great time to be a CEO? Christoph Schweizer talks about what he has learned in his three years at the helm.    Hear Christoph’s insights on how CEOs navigate difficult decisions, including his own "moment of truth" when he ...  Show more

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