Creating World Class Service, Part 1

What separates good organizations from truly exceptional ones? In this episode from 2016, Andy Stanley sits down with Glen Jackson, co-founder of Jackson Spalding, to explore the concept of preeminence—the pursuit of extraordinary excellence that creates a lasting competitive adv ...  Show more

What keeps you looking forward instead of backward? In this REVERB episode, Andy Stanley and Suzy Gray unpack one of the most powerful ideas from Andy's discussion with Jim Collins: the responsibilities you choose today shape the future you're moving toward. Discover why your gre ...  Show more

What does world-class consulting work look like? In this episode, Randy Shumway, the founder and chairman of Cicero Group, shares how Cicero Group delivers world-class consulting work t ...

Horst Schulze, cofounder of The Ritz-Carlton Hotel Company, started out cleaning ashtrays as a busboy before working his way up through some of the world's best hotels and becoming COO of Ritz-Carlton and later CEO of Capella Hotel Group. He shares the principles of stellar custo ...  Show more

On this episode of Our American Stories, Ritz-Carlton founder Horst Schulze reshaped how service and hospitality are defined in business. He tells a short story about how great service wins - excellence wins - and bad service kills businesses. Support the show ( https://www.ourame ...  Show more

What are today’s big business challenges and why is it a great time to be a CEO? Christoph Schweizer talks about what he has learned in his three years at the helm.    Hear Christoph’s insights on how CEOs navigate difficult decisions, including his own "moment of truth" when he ...  Show more