Customer Service Stories To Learn From - SCCM...

Jim Edwards and Stew Smith discuss the after action lessons learned from a recent book launch and get on the topic of offering coaching programs to differentiate yourself from AI. The quote below was created by Jim:"Chat GPT Can't Give You an Answer to Questions You Do Not Even K ...  Show more

Jim Edwards ( https://www.copyandcontent.ai) says, “A deadline without consequences is just a suggestion wearing a watch.” Check out the GO Test Before you press go, ask five questions:1. Is the close date set? 2. Is every major content and communication piece scheduled? 3. Is the ...  Show more

Working hard for money isn't a foreign concept, but working hard to receive good customer service often is- we so rarely advocate for ourselves! The first step when you're looking for great customer service is to be sure to do business with a reputable company. After that, there ...  Show more

All businesses rely on customers. So, why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructu ...  Show more

If you don’t listen to your customers, you’ll lose them.

Just as true: if you listen too much to your customers…you’ll lose them.

Feedback matters. What your customers say should help guide your product development, or you won’t be competitive for long. But ...