Customer Service Stories To Learn From - SCCM...

People argue about attention spans and word counts. But both short and long sales letters make money. The better question is: “How much uncertainty must I remove before the right buyer feels safe saying yes?”Some say, “Nobody reads anymore,” when what they really mean is, “Nobody ...  Show more

Should you text or email? Well, think about it. Who texts you that actually reads them - friends, right? Have you tested the SMS process? Is it automated or manual? These make a difference for your high-end customers. Jim and Stew discuss the process and steps to help you make th ...  Show more

Working hard for money isn't a foreign concept, but working hard to receive good customer service often is- we so rarely advocate for ourselves! The first step when you're looking for great customer service is to be sure to do business with a reputable company. After that, there ...  Show more

All businesses rely on customers. So, why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructu ...  Show more

If you don’t listen to your customers, you’ll lose them.

Just as true: if you listen too much to your customers…you’ll lose them.

Feedback matters. What your customers say should help guide your product development, or you won’t be competitive for long. But ...

Customer is king. Especially to designers. We would do everything for them. We fight for what they want and need. But is that always a good idea? I would argue that it is sometimes self-destructive. That it is against what customers actually want. Find out more in this mini MBA e ...  Show more