Developing for Intent: How Conversational A.I...

Would you trust AI at only 80% accuracy? What about for your enterprise? KPMG Chief Digital Officer Kelle Fontenot explains why AI success cannot be measured by headcount reduction alone - and how synthetic data can help companies test agents safely, protect sensitive information ...  Show more

If you tell your AI NOT to delete your database you’re good right? In this episode of IT Visionaries, Chris Brandt sits down with Daniel Meyer, CTO of Camunda, to explore why prompts alone are not enough to govern AI. They discuss the difference between governance by instruction ...  Show more

We’ve all spent countless hours on-hold just waiting for a customer service representative to answer the smallest of questions. But what if your query could be handled by a bot that acted and communicated like a human? That reality is already here, and you may have experienced ...

Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interacti ...  Show more

Chatbots are a hot topic, but it's just the tip of the iceberg in terms of the broader evolution of the customer experience. This week we're joined by Suhas Uliyar, VP of Digital Assistant AI & Integration at Oracle. Suhas breaks down key areas of user experience change, and how ...  Show more

GUEST: Alex Kvamme (@KwameKvamme, CEO @GetPathlight) talks about using AI to unlock market insights from discussions with customers and partners.

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CLOUD NEWS OF THE WEEK - http://bit.ly/cloudcast-cno ...