MBA1804 How to Wow Your Customers With Little...

Hiring the wrong person doesn't just cost money. It costs momentum, energy, confidence, and sometimes months of progress. When you're stretched thin and desperate for help, it's easy to rush the process and convince yourself that a candidate is "good enough." Those decisions have ...  Show more

Giving feedback is one of the hardest parts of leadership. You want your team to improve, but you also don't want every mistake to turn into an uncomfortable conversation. When the same issue keeps popping up, it's easy to wonder whether you're being too patient, too harsh, or si ...  Show more

Sometimes the smallest gesture creates the biggest return.In this episode, I talk about one of my favorite stories ever—where a simple act of gratitude turned into a massive business opportunity. This is for all the entrepreneurs out there who are obsessed with scale and tech... ...  Show more

The lifeblood of a small business is its customers. Going the extra mile to provide easy payment methods and clear communication can mean the difference between a couple of sales, and a couple hundred. Jannese and Austin discuss what they love to encounter as customers patroni ...

"It's crazy what actually happens when you try and go above and beyond." Today, Alex (@AlexHormozi) discusses the importance of delivering exceptional customer service in order to increase prices, retain customers, and gain more referrals. By going above and beyond, small busines ...  Show more