#018 - Getting Clients to CHANGE their Minds

Career Development Strategy Before job-hopping, communicate your career desires to your boss with a master plan including specific skills, tools, timeline, and career path needed to advance—selling yourself internally unlocks hidden growth opportunities in your current position. ...  Show more

In this podcast transcript, Victor Antonio emphasizes the critical role of strategic language in preventing customer defensiveness during sales negotiations. He argues that blunt phrases like "you're wrong" or the word "but" trigger instinctive resistance in a buyer's brain, whic ...  Show more

Are clients bringing you down? Dan and Alison answer your questions with the help of Diane Hessan, the founder and chair of the marketing technology agency C Space. They talk through what to do when you have a difficult client, your coworkers are hampering your ability to serve c ...  Show more

My secret for creating a sustained, successful business? Customer support excellence! 11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you lik ...  Show more

This episode features a live session from Instagram where I discussed how your personal brand gets you clients (don't mind the audio issues! 💙)

It was probably my most successful solo lives to date. I got extremely specific with examples of what consumer be ...

What is your method of connecting with your customers? Does your product or service make sense to them, and do you understand how they see it? 

Our perception of what is easy and straightforward and what the customer perceives as easy and straightforward can some ...