Why NPS is one of the most important metrics ...

Most B2B sales reps are professionally trained to make you like them in 30 minutes. But when you're recruiting salespeople, likability doesn't guarantee success. Make the wrong hire and you can lose two years and a chunk of your growth plan. In this episode, Devin and Paul walk t ...  Show more

Most private equity firms claim to use a leather-bound "value creation" bible nobody's allowed to touch. The truth? It's more of a Cheesecake Factory menu. In this episode, Paul and Jim break down what operating partners actually do once the deal closes — the three buckets that m ...  Show more

What are the top metrics for a Professional Services (PS) leader in a B2B SaaS company? During this episode, our hosts Dave "CAC" Kellogg and Ray "Growth" Rike discuss the top PS metrics including:

Who are your primary customers? Harvard Business School professor Robert Simons says that’s the most important question of your strategy –— and the hardest to answer. Simons says that many firms make the mistake of defining their customers too broadly. To succeed, you have to tar ...  Show more

Vinita Clements, EVP, CHRO at Nationwide talks about the importance of belonging at work, and why it’s mistakenly overlooked as a soft skill and not a business imperative.

She shares how active lis ...

<span class="NormalTextRun SCXW263251551 BCX0">In our experience, the top 10% of practices are those with a solid company culture, are in demand with their public, and have a Net revenue of over 20% (financially healthy). Understand the rules of the game and take a close look ...