Why a Big Bank Executive Jumped to a Digital Credit Union

Why a Big Bank Executive Jumped to a Digital ...

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Building the Agentic Bank With Citi’s Driss Temsamani

Most banks still treat AI as a faster way to do the same work. Citibank believes the entire operating model of banking is about to change. Recorded live at the Financial Brand Forum, Driss Temsamani, Head of Digital at Citi and author of The Agentic Bank, explains why the next ph ...  Show more

Why Banks With More Data Still Don't Understand the Customer

Banks are collecting more customer data than ever before. Yet most institutions still do not understand the customer any better. In this Banking Insights episode, I explain why that gap is widening, what Bank of America has built with Erica over 3.2 billion conversations, and why ...  Show more

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