Level B.96 The human touch

There is more to the month than Christmas! 

A celebration of good design, big and small. 

A job is only just a job if you choose to see it as just a job. Why would you lose the opportunity to leverage what you do every day? 

What do you call a job badly done? 

How can jobs change so that workers are happier? 

The title of this Advanced lesson may be controversial. After all, it is a fact that tens of thousands of people – some of whom have been lifted out of abject poverty – work in call centres around the world. However, questions one might ask are: what kind of work do call centre w ...  Afficher plus