Cold Calling

In the final episode of Four Thought, Sheila Cook reflects on what she has learned from producing it for eleven years.Sheila, who left the BBC in 2022, produced around 150 episodes on Four Thought, and in this reflection on the power of hope she looks back at some of the talks wh ...  Show more

In the final episode of Four Thought, Sheila Cook reflects on what she has learned from producing it for eleven years.Sheila, who left the BBC in 2022, produced around 150 episodes on Four Thought, and in this reflection on the power of hope she looks back at some of the talks wh ...  Show more

A call centre operator's first night on the job becomes a nightmare when one customer makes an unusual complaint.CASTDavid FennellyDonncha O'DeaMichelle McMahonCREWWritten & directed by Peter DunneProduced, edited & sound design by Liam GeraghtyINSTAGRAM: https://www.instagram.co ...  Show more

I spoke to dozens of people – from ‘donors’ to brokers – to find out how this exploitative trade thrives on chaos and desperation. By Seán Columb. Help support our independent journalism at theguardian.com/longreadpod 

It's a harrowing story, often untold in the West: while everyone's tired of scam calls and texts, we rarely ask about the lives of people on the other side of the call. While it's devilishly easy to make light of the scammers and the con artists, the harsh reality is that thou ...

We live in a world that can be harsh, brutal and unfair. This week's caller drives around and personally helps kids and parents in difficult situations. (Hint: The caller is not the one who cries on the toilet.)

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