Customer Service

'Good economic growth in every postcode' is the ambitious slogan being used by the prime minister, Andy Burnham. His big idea is to devolve decision making and spending powers away from Westminster so towns and cities can, in his words “do more, and in doing more build a new econ ...  Show more

Why buy when you can subscribe? From food boxes to fashion, businesses are increasingly keen to sign us up for regular payments. The attraction is clear – predictable income for companies and convenience for consumers. But what happens when we forget to cancel, keep paying for th ...  Show more

Tom and Neil discuss the good, the bad and the ugly of dealing with clients and customers. They're joined by: Vishal Menon, founder of Fireflies ME, Charles Dersahakian, Managing Partner at CVML Riyaz Sutterwala, CEO and founder of View Emirates Sports ClubSee omnystudio.com/list ...  Show more

Analyzing customers, competitors and the market: 3 areas which must always be considered in cases, even when it is not clear why. In essence, all businesses exist to serve customers. A business cannot exist without customers and to understand demand you must understand customers. ...  Show more

Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.”For interested listeners:Ryan Buell in ...  Show more