Should you trust reviews?

AI: Existential threat or billion-dollar opportunity? The increasingly loud and often stark warnings from inside the tech industry - about the dangers AI might already be posing.Plus we dig into the interest rate rises facing US and European consumers. And ask whether an ABBA sin ...  Show more

Headspace started life as a mindfulness app. Now it's partnering with the US Navy and investing in artificial intelligence for mental health support.The company's CEO Tom Pickett speaks to us about therapy, the increasing role of technology, and tackling burnout at scale.If you'd ...  Show more

No matter what you do, your business will have a story. The question is: who’s writing it?

Getting a handle on your business’s online narrative is key to protecting your brand. Whether your business is brick-and-mortar or strictly digital, you have an online reputation t ...

In this episode, Youngme, Mihir, and Felix try to make sense of online reviews, dish about their best/worst service experiences, and offer their thoughts on Spotify. Plus, their After Hours recommendations for the week. Hosted on Acast. See acast.com/privacy for more information. 

We all go through moments of doubt and uncertainty. But how do we stop them from holding us back? Trust expert Rachel Botsman speaks with incredible guests – from soldiers to poker players and psychologists to world leaders – to give us new ways of thinking about how and whom we ...  Show more

All businesses rely on customers. So, why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructu ...  Show more