Should you trust reviews?

We look at the multi-billion-dollar toy industry. We ask why backing the right movie, YouTube show, or social media trend can affect your bottom line. And we hear about the challenges making products based on surprise hits, and how the humble puzzle could be the in-toy for 2026.I ...  Show more

Headspace started life as a mindfulness app. Now it's partnering with the US Navy and investing in artificial intelligence for mental health support.The company's CEO Tom Pickett speaks to us about therapy, the increasing role of technology, and tackling burnout at scale.If you'd ...  Show more

Do performance reviews fill you with anxiety? Dan and Alison answer your questions with the help of Adam Grant, an organizational psychologist at the Wharton School at the University of Pennsylvania. They talk through how to handle performance reviews that have mixed messages, ex ...  Show more

Joey Randazzo, Owner of SEO Growth Partners, talks about the importance of Google reviews as a ranking factor and how they influence a business's online presence. Reviews provide social proof of a business's quality, reliability, and customer satisfaction. While positive revie ...

Do you need to get better at giving and receiving feedback? Dan and Alison answer your questions with the help of consultant Ben Dattner. They talk through what to do when your employee wants to give you feedback, your feedback to others doesn't seem to make a difference, or some ...  Show more

Why should we get into a stranger’s car – or buy a stranger’s laser pointer? In 1997, eBay introduced a feature that helped solve the problem: Seller Feedback. Jim Griffith was eBay’s first customer service representative; at the time, he says “no-one had ever seen anything like ...  Show more