How to understand customer engagement | Custo...

This Week In Startups is made possible by:Quadratic - http://quadratic.ai/twistToday’s show: Don’t get distracted! Here are the MOST CRUCIAL aspects of running a startup, where founders need to keep their full and uninterrupted focus.- Make sure you’re saving up your cash- Why yo ...  Show more

This Week In Startups is made possible by:Uber - http://uber.com/twistDeel - http://deel.com/twistNorthwest Registered Agent - https://www.northwestregisteredagent.com/twistToday’s show: SpaceX is buying xAI, forming a mega-corp that plans to launch data centers into SPACE. Will ...  Show more

Customers are demanding speed and convenience in their interactions with companies. Technology, especially artificial intelligence, is often better at meeting customer needs than humans. Karen Lellouche Tordjman, leader of BCG’s customer experience work, explains how comp ...

Is chat support helpful or annoying? 

To me, it’s both. 

It’s helpful because it’s the way I prefer to be helped. It’s asynchronous, it allows for multitasking, and it can be done anywhere. 

But, it’s also annoying. It sucks when you type something in an ...

In this first in-person episode, Michael Seibel and Dalton Caldwell reveal how startups can gain a competitive advantage by doing something deceptively simple. They share compelling stories of companies that built loyal relationships and achieved success by making personal con ...

Disruption is a word that gets thrown around a lot in business. It’s curious because most people don’t want their day to day to be disrupted in regular life. People don’t just casually offer up the phrase, “I can’t wait for some disruption today.” But that’s why it’s absolutel ...