Powerful Communication Across the Company wit...

Most companies don’t realize it yet, but the way they built their technology foundations is quietly becoming a liability.Cloud costs are rising. Platforms change underneath you. AI is reshaping infrastructure from hardware to data to governance. And the strategies that once felt ...  Show more

Most people assume the internet is stable, durable, and ready for whatever comes next. The truth is a bit more complicated. Modern networks were never designed for today’s scale, and for the first time we are seeing technology that can make them smarter, simpler, and far more rel ...  Show more

We’ve all spent countless hours on-hold just waiting for a customer service representative to answer the smallest of questions. But what if your query could be handled by a bot that acted and communicated like a human? That reality is already here, and you may have experienced ...

with @smc90 @stanfordgsb 

How does one *communicate* well -- especially in crypto, but also in other technical industries or open source communities? Or in distributed, decentralized organizations, where you may have participants that are both remote and in person, or a ...

Organizations of every size have had to pivot quickly to keep up and adapt to the changes carried over from 2020, and that need is particularly important to small and medium-sized organizations. Join Shalesa Charron, Principal Partner Development Specialist at Amazon Connect, as ...  Show more

Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interacti ...  Show more