Stop Saying Users Don't Know What They Want

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podcast_final_v3_FINAL

Kate and Laura finally agree on something. Unfortunately, it's to end the podcast. They reminisce about the good parts and talk a bit about what comes next. Drink pairing (Kate): Long Island Ice Tea Drink pairing (Laura): Champagne

. 26min 28sec

Why Would You Use That Product

In this episode, Kate and Laura complain about a lot of stuff they use every day and then wonder why they do that. Drink pairing: Prosecco

. 34min 43sec

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Second Cup: Don't let criticism sting

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A listener asks how to shrug off unhelpful feedbackSee omnystudio.com/listener for privacy information.

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Second Cup: Ask subversive (but polite) questions

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Nudge people to rethink assumptions

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See omnystudio.com/listener for privacy information.

. 4min 55sec