In fine jewelry and watches, sustainability s...

Agentic AI can automate routine work and improve merchandising decisions at scale. What does it take to translate potential into performance?See www.mckinsey.com/privacy-policy for privacy information 

Union Square Hospitality Group’s Chip Wade and John Ragan share their perspectives on customer experience, restaurant technology, and the future of dining.See www.mckinsey.com/privacy-policy for privacy information 

Across the United States, consumers are continuing to spend, but they’re not opening their wallets too wide. Joining us are McKinsey partners Colleen Baum and Tamara Charm who say retailers that offer personalized promotions, same-day delivery, and “buy now, pay later” plans are ...  Show more

A recent spate of Chapter 11 filings shows that chain retailers have too many stores and don’t understand their customers while online channels are growing say experts.<hr>

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Awareness vs affinity. Reach vs resonance. Even customer acquisition vs loyalty. The debate has many names, and it’s clearly not going anywhere. But what if everyone’s right? This week, Elena, Angela, and Rob are joined by SVP Brand Strategy Catrina McAuliffe to break down the pu ...  Show more

Does having more products make you a more credible tech company? Many brands believe the more products they have, the more credible they are, but no real consumer insight supports that. How can a marketer stay on brand message and not have to split spending down the line across m ...  Show more