Can We Fix Supply Chains in 2022 ?

Bryan Gauch, Leader of BCG’s Commercial Tech Topic, explains why CRM isn’t disappearing even as agentic AI reshapes how customers are served. He argues that CRM will keep serving as the data backbone while agents take over the interface. He also lays out the cost and resourcing q ...  Show more

Vlad Lukic, BCG’s global leader for tech and digital advantage, and Paul Goydan, global leader of BCG’s cost offer, explain why so many companies spend more on AI than they get back. What is the fix? They argue it isn’t simply cutting AI spend, but assigning clear ownership, cate ...  Show more

Supply chain challenges are real, but they're not new, says global trade expert Dustin Burke. In the face of disruptions ranging from natural disasters to pandemics, how do we make sure supply chains can keep up? Burke offers a combination of solutions -- from companies sharing r ...  Show more

Gad Allon, Wharton Professor of Operations, Information, and Decisions, explores the current state of global supply chains—from the lingering effects of the pandemic and industrial disruptions to the trade-offs between cost efficiency and resilience—and explains how emerging tech ...  Show more

Willy Shih, professor at Harvard Business School, says that the complex, global, and just-in-time manufacturing processes we've developed in recent decades are highly susceptible to breakdowns, especially during a global pandemic. He explains why the shortages we’ve seen in 2020 ...  Show more

As the acute bottlenecks in supply chains resolve in the long-term, some structural issues may remain, creating both opportunities and challenges for policymakers, industry leaders, and investors.

----- Transcript -----

Michael Zezas Wel ...