What to Say: Three Steps to Navigate Your Emotions: Episode 110

What to Say: Three Steps to Navigate Your Emo...

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Mind the Gap: Episode 289

If you’ve ever wondered why a client isn’t doing what they say they want to do—and you’re tempted to label it as resistance—this episode is for you. Elena introduces the Gaps Framework, a transformational tool for identifying learning needs and understanding client behavior. You’ ...  Show more

Data Conversations That Don’t Shut People Down: Episode 288

What do you do when your client looks at data and shuts down? Or gets defensive? Or spirals into blame? In this episode, Elena explores how to coach through tough data conversations with empathy, clarity, and courage—so that data becomes a tool for growth, not shame.Keep learning ...  Show more

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