Experience as a Service Through Empathetic Co...

Think 5G is about faster phones? That's what telecom companies want consumers to believe. The truth is far more interesting. In this episode, Elena Fersman (VP and Head of AI Innovation at Ericsson) reveals what 5G networks are really built for: industries, not consumers. Through ...  Show more

Compliance and regulatory reporting used to mean endless spreadsheets, fragmented data sources, and teams drowning in manual work. Today, AI is transforming how the world's largest companies manage financial reporting, sustainability disclosures, and audit workflows—not by replac ...  Show more

Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interacti ...  Show more

Today Adam is joined by Evan Kaplan, CEO of InfluxData. Evan's journey to become the CEO was not by way of founder, in this company. Evan has founded several companies in the past, and he's been in a CEO position for more than 22 years. But InfluxData was founded by Paul Dix, and ...  Show more

<span data-preserver-spaces="true">Today's guest is Shane Bray, Chief Customer Experience Officer (CXO) at Blue Cross and Blue Shield of Louisiana. He joins Emerj Senior Editor Matthew DeMello on today's program to examine how the convergence of healthcare and financial servic ...

Tiffani Bova: The Experience Mindset Tiffani Bova is the global customer growth and innovation evangelist at Salesforce, and The Wall Street Journal bestselling author of Growth IQ. Over the past two decades, she has led large revenue-producing divisions at businesses ranging fro ...  Show more