How to talk to customer service – and actuall...

Sometimes we buy things that we later regret: a new sweater that's already falling apart, or a thrifted "vintage" vase that turns out to be a mass-produced dupe. In the moment, it's difficult to resist the temptation of making a purchase. But with a few pointed questions, you can ...  Show more

In this edition of Dear Life Kit, more wisdom from our vast archives to help you figure out: -Whether you can refuse a gift -If you should move in with your partner if they're not ready-How to feel like an actual "graduated" grown-upSend us your own Dear Life Kit questions at npr ...  Show more

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ In this episode, Nick Cegelski, Founder and host of the podcast, "30 minutes to President's Club," discusses how to negotiate and have difficult conversations about s ...  Show more

Right now, there’s something you want. 

Maybe you need help at home, more support from your partner, or it’s time to set a boundary at work. 

But you’re avoiding the conversation. Why? Because it feels hard. You don’t want conflict, you don’t want to upset anyone, ...

The pandemic has made a lot of us realize our work is worth more than we’re getting paid. But while our attitudes may have changed, the best way to level up hasn’t: negotiating. It’s not as scary as it sounds! This week, Delyanne talks to Mandi Woodruff-Santos about knowing your ...  Show more

Send us Fan MailIf you are tired of:Having meetings derailed by stakeholder objectionsGetting blindsided by questions you didn't anticipateLosing authority in presentationsYou'll want to listen to this episode. MC COO (and lead corporate trainer) Namaan Mian share strategies and ...  Show more