#13 Craig Lee - CX & EX specialist - People E...

From addiction to expansion... Richard Atherton is an executive coach in the structure he founded FirstHuman. He also hosts "Being Human"—a podcast I admire with over 300 episodes 😮 But what struck me the most was not his brilliant and eclectic career (from management consultant ...  Show more

What do Luxury, Leadership & Stroke Recovery have in common? A ex-high-level executive at LVMH and Moncler. An entrepreneur helping stroke survivors regain speech. A master of craftsmanship and human connection. 🤩 Meet Matthieu Rinville. From leading 800 employees in a Romanian ...  Show more

Episode 177 Successfully Communicate in Enterprise or Startup with Jason AndreeLaura met Jason through a mutual friend and he turned out to be a model communicator for an authentic, not puffed-up leader. He was living in Switzerland working at GSK when he got the opportunity to t ...  Show more

In this episode, Laura is excited to introduce you to Carlo Pignataro, whose uber cool job is to help companies & individuals add a touch of luxury and elegance to their business so they can stay out of price wars and build emotional links with their clients/stakeholders. ...

When you get a good client and it's a big engagement which is going to go on for a while, what happens is that your ability to deliver as well as run the business starts to eat away at you. At some point, you realize that you're going to have to include other people in the gam ...

Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results by Brad Cleveland

About the Book:

Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by inno ...