How to Prioritize Customer Tech's Top 5 in 20...

AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ...  Show more

In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ...  Show more

Certain types of technology are easier to understand for some people than for others, and that’s okay. Passion is contagious; iIt attracts employees and customers. Strong, passionate leadership with clear vision increases employee satisfaction that then translates to satisfied ...

The pandemic's impact on the acceleration of digital means that just providing a personalized experience to customers is no longer good enough. In order to succeed and stay one step ahead of the competition, brands need to embrace a data-driven approach to optimize every digit ...

I have the pleasure of hosting Slava Podmurnyi, the Co-Founder and CEO of Visartech, a leading software technology partner specializing in custom software solutions. With over 13 years of experience in applying technology to diverse business niches, Slava brings a unique perspect ...  Show more

Establishing a marketing-software platform that powers brands in customer engagement across any channel is where companies such as Braze can differentiate themselves, Bill Magnuson, CEO and co-founder, tells Bloomberg Intelligence. To do so, Braze looks to leverage AI technology ...  Show more