Emotional Labelling

In this episode, one of our expert hostage negotiators describes how they calmed an armed criminal trapped in a bank with a hostage. When dealing with incidents of this nature it is critical to reduce the stress of the person that the negotiators are engaging with. These techniqu ...  Show more

In this episode, Martin, one of the hostage negotiators, recalls an incident where he deals with a protestor dressed as 'Batman', who has scaled Westminster Abbey in Central London. Here he was tasked to talk down the protestor from an external balcony of the famous London landma ...  Show more

Preparing for and managing a negotiation can be hard for anyone, but for people who suffer from anxiety and tend toward rumination, it can feel near impossible. In this episode, Morra Aarons-Mele speaks with negotiation expert Christoper Voss about how to handle negotiations when ...  Show more

In resolving hundreds of kidnap-for-ransom cases involving gang leaders, pirates, and extortionists, Scott Walker, a former Scotland Yard detective, has learned a thing or two about how to negotiate and communicate in a crisis. He shares how to apply those lessons to the difficul ...  Show more

Learn from a retired SWAT negotiator how to handle workplace crises and difficult conversations as an HR professional. Scott Tillema, keynote speaker and corporate trainer at The Negotiations Collective, goes over the four principles of crisis negotiation with host Monique Akanbi ...  Show more

This podcast examines the typical tell-tale signs candidates show when placed under stress in a case interview and offers suggestions on how to manage these situations. The key to managing this problem is not to reduce the stress, which may be impossible to do, but to change the ...  Show more