Difficult people. Difficult conversations

In this episode, one of our expert hostage negotiators describes how they calmed an armed criminal trapped in a bank with a hostage. When dealing with incidents of this nature it is critical to reduce the stress of the person that the negotiators are engaging with. These techniqu ...  Show more

Chris and Martin talk through how they use emotional labelling during a real life crisis . Recounting a scenario where Martin was called to a man armed with a large sword in a public square in London. Listen to how this incident was brought to a safe conclusion and how emotional ...  Show more

Preparing for and managing a negotiation can be hard for anyone, but for people who suffer from anxiety and tend toward rumination, it can feel near impossible. In this episode, Morra Aarons-Mele speaks with negotiation expert Christoper Voss about how to handle negotiations when ...  Show more

In resolving hundreds of kidnap-for-ransom cases involving gang leaders, pirates, and extortionists, Scott Walker, a former Scotland Yard detective, has learned a thing or two about how to negotiate and communicate in a crisis. He shares how to apply those lessons to the difficul ...  Show more

Learn from a retired SWAT negotiator how to handle workplace crises and difficult conversations as an HR professional. Scott Tillema, keynote speaker and corporate trainer at The Negotiations Collective, goes over the four principles of crisis negotiation with host Monique Akanbi ...  Show more