What Versus How

Claire Pedrick, Shaney Crawford and Oscar Trimboli explore the nuances and dynamics of workplace listening, including the importance of presence, flexibility, and curiosity. Key insights include: Listening is about creating shared meaning, not just exchanging information. Meaning ...  عرض المزيد

In the previous episode 127, Claire Pedrick and I discussed listening through many dimensions, including the role of pause and silence, the influence of the backstory and its impact on workplace change. Now we are at Part Two of Three, you're about to hear is the reflections from ...  عرض المزيد

Practically every lawyer knows the value of referrals, but not every one of them understands how to create a referral strategy that works. A big part of that comes from their misunderstanding in what a referral really means. Stacey Brown Randall, the award-winning author of Gener ...  عرض المزيد

Someone wants an apology, but are they going to get it? In this episode, Rhett & Link get called out for wanting an apology, discuss what they got in trouble doing when they were kids, as well as answer a very interesting “this or that” question. Get Huel today with this exclus ...  عرض المزيد

If it’s on the list, we must resist! In this episode, Rhett & Link are talking about their “Top 5 Absolutely Nots” list, as well as giving some advice on being a girl dad, how to grow a backbone, and stop being a people pleaser. Plus, Rhett has dinner with a tall guy and makes a ...  عرض المزيد

Above any product or service, people usually value customer experience the most. Even with great offers, they will probably look for better prospects if their questions or concerns are not entertained. With that in mind, entrepreneurs look into two areas for better customer reten ...  عرض المزيد