S3E2. Customer Experience

After working with more than 100 digital transformation leaders, what lessons have emerged? This episode explores the challenges, opportunities and leadership skills needed to drive meaningful change, from digital maturity and innovation to AI, organisational culture and the huma ...  Show more

How can digital transformation help hospitals work smarter and improve patient care? Callum Allen Ridge shares how a digitally enabled patient flow system is reducing inefficiencies, supporting frontline teams and helping create a more responsive healthcare system. A practical an ...  Show more

Today’s episode is another edition of our Coffee and Commerce series where we are joined by Vala Afshar, Chief Digital Evangelist at Salesforce to discuss creating a business culture designed to maintain the customer. Enjoy! Let me know what you think. Tweet me or leave a revi ...

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb and coauthor of Rehumanize Your Business introduces for conversation the essence of customer experience: how you make people feel. Subscribe to hear every episode of Ethan's podcast, The Customer Experie ...  Show more

Today’s episode is #7 of Marketing For The Now. This show is all about listening to your customers, focused on how we as business leaders can listen to their customers in order to provide value. We’re joined by WWE’s Stephanie McMahon, Hinge’s Justin McLeod, and more. Enjoy! L ...