S3E2. Customer Experience

Discover how digital solutions are improving emergency department processes. Bob Hudson interviews Emily Sully, Principal Support and Business Analyst at Digital Health and Care Wales and graduate of the Master's in Leading Digital Transformation, about her final Master's project ...  Afficher plus

Learn about the diverse challenges faced by Social Care Wales, the role of a service designer, and how Charmaine's final major project aims to leverage AI to improve customer service and information accessibility in the organisation. Join Mark Jackson from the Intensive and Learn ...  Afficher plus

If your agency does creative work, it’s easy to think that WHAT you deliver to your clients is all that matters. But according to Guy Bauer, Founder of Umault, a B2B video ad agency, that’s only half of the client satisfaction equation.  The other half is something we neglect all ...  Afficher plus

Today we have another episode of Better Done Than Perfect. Listen in as we talk to Michael Margolis, UX Research Partner at Google Ventures. You'll learn about their bullseye customer sprint, the difference between an ideal customer profile and the bullseye customer, how to apply ...  Afficher plus

In this episode with Rob Markey, we will discuss valuing and measuring customer loyalty. Rob highlights the gap between executives' intentions to prioritize customers and their actual practices, noting that only 8% of customers believe they receive exceptional experi ...

<a href="https://podcasts.mckinsey.com:443/l?r=unknown&s=_unknown&i=6c633a3130303030316334706c7236716b6a6239716a&he=68747470732533412532462532467777772e6d636b696e7365792e636f6d253246617373657473253246646f74636f6d2532467468652d73747261746567792d726f6f6d2d706f646361737425324669 ...  Afficher plus