Customer Lead Innovation at Little Birdie

It is often said that small business is the backbone of the Australian economy. Throughout the pandemic, businesses have needed to look for ways to survive, while simultaneously learning – in real-time – how to serve their customers differently. Through the challenges, Australia ...  Show more

Drawing on experience from delivering more than 400 million parcels a year to over 12.3 million addresses and capturing feedback from millions of parcel receivers, Australia Post is uniquely positioned to understand how and when online shoppers want to receive their parcels. As p ...  Show more