'We're in the Customer Service Business': How...
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Recommended Episodes
In this throwback keynote from Elevate 2017 in Copenhagen — the first 40 minutes of it — I lay out the real game of business in today’s world: 🎯 It’s not about who’s got the best product.
📲 It’s about who’s best at grabbing and keeping attention. ...
Most entrepreneurs don’t actually fail—they quit too soon. And in 2025, quitting is easier than ever. The business landscape is shifting fast, with AI, automation, and changing consumer expectations redefining what it takes to succeed. I ...