Episode #19 Scott Miller

Episode #19 Scott Miller

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Carol Tomé: Leading UPS With Head, Heart, and Hands

UPS CEO Carol Tomé believes leadership comes down to three things: head, heart, and hands. In this On Leadership conversation with Jennifer Colosimo, Tomé shares how she guided UPS through the disruption of 2020 while transforming the company into a customer-first, innovation-dri ...  Show more

Julia Dhar: Why Change Fails—and How Leaders Fix It

Most change efforts fail not because people resist change, but because leaders misunderstand how change actually works. Julia Dhar, behavioral scientist and BCG managing director, explains why 75% of transformations fall short—and what leaders can do differently. She introduces t ...  Show more

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