We meet retail turnaround expert Joanna Reynolds, the woman behind the revival of the Folio Society, one of Britain’s oldest publishing houses. Ten years ago, the company was losing money and facing an existential threat from the digital revolution.Joanna explains how she transfo ...Show more
The 'Dry January' effect
Festive celebrations at Christmas and New Year often involve increased alcohol consumption in many parts of the world. For some, that’s followed by a decision to take a break from drinking. It's become widely known as Dry January.However, data shows that more people are choosing ...Show more
Plot twist! Mary is keeping Chris on his toes by giving him the title of the episode without sharing the questions with him in advance – leaving him no time to prepare. How annoying is that?! In this episode, listeners share their frustrations at work in the hopes that Mary and C ...Show more
All businesses rely on customers. So, why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructu ...Show more
It's useful to know how you're doing at work, but feedback from managers and colleagues can often be unhelpful, upsetting, or even non-existent. So what's the best way to give and receive it?Evan Davis and guests discuss some top techniques, particularly in the tricky area of neg ...Show more
Do women really apologize more than men at work? We speak with a psychology professor and a leadership consultant about the impact that saying “sorry” and using other minimizing language has on job success, and what words and phrases to use instead. Guests: Karina Schumann and Sa ...Show more