Are Retailers Facing a Coming ‘Tsunami’?

Craig O'Shannessy, tennis strategist, analyst for multiple Grand Slams, and New York Times contributor, joins the show to discusses how data-driven decision-making, underused tactics like serve-and-volley, and coachability separate today’s champions from the rest of the field. Ca ...  Show more

In this Ripple Effect episode, Wharton management professor Mike Useem explains how leadership has evolved in recent years and how leaders can better handle economic uncertainty, social change, and innovation. Hosted on Acast. See acast.com/privacy for more information. 

The department-store veteran explains how retailers can become more consumer-centric, experiential, sustainable, and diverse than they’ve ever been.See www.mckinsey.com/privacy-policy for privacy information 

Read more > Listen to the podcast (duration: 25:22) > How can retailers ensure strong sales this holiday shopping season amid continuing supply-chain problems? Two McKinsey experts share their insights.See www.mckinsey.com/privacy-policy for privacy information 

Retailers need a data-informed, collaborative, store-by-store approach to combat shrink. The payoff: higher profits and better customer experience.See www.mckinsey.com/privacy-policy for privacy information 

Read more > Listen to the podcast (duration: 26:10) > Shoppers’ behaviors and expectations have changed dramatically—and continue to evolve. If retailers want to keep their physical stores relevant, here are five things they’ll need to get right.See www.mckinsey.com/privacy-polic ...  Show more