34- Why you shouldn't always listen to custom...

Ever thought about the ingenious business and design strategies that turned an everyday gadget into an adventurer's (and content creator's) best friend?Our latest Business Design Teardown dives into the thrilling business and design strategies behind the iconic action camera bran ...  Show more

When you want to learn about the intersection of business and design, you can turn to d.MBA Business Design Teardowns.But for everything else? It has to be Wikipedia. In this podcast episode, we're tearing down one of the most significant sources of knowledge on the internet and ...  Show more

The customer isn’t always right.

It’s a lesson entrepreneurs have to learn early. For small businesses and independents, autonomy is everything. That’s why it’s crucial not to let customers dictate all your decisions.

It’s about serving your customers, not making t ...

Jim ( http://www.thejimedwardsmethod.com) and Stew discuss decades of customer service issues (good and bad) as well as the most current ones of the book launch of Copywriting Secrets https://copywritingsecrets.com. There is a fine line between doing too much customer service and ...  Show more

It's a hotly debated topic, whether you should always pay customers for their time when sourcing and conducting interviews.

Spoiler alert! I think you're doing yourself a huge disservice if you make it a habit of paying customers for feedback.

In this ep ...

All businesses rely on customers. So, why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructu ...  Show more