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Detecting Intent Through Tone When someone says "So you're saying that", pause and analyze their intent by listening to both words and tone—they may be seeking minimization, clarification, or misrepresentation of your statement. Sarcastic tone behind "So you're saying that" revea ...  Show more

Host Victor Antonio emphasizes the critical role of non-verbal communication in building rapport and closing deals. He argues that high-performing sales professionals must listen with their eyes by observing physical shifts, such as posture and eye contact, to gauge a client's tr ...  Show more

If you had the chance to talk to hundreds of business leaders at the top of their game, what habits and patterns would you learn? Adam Bryant has done just that. He's the senior managing director of the ExCo Group and founded the “Corner Office” interview series at The New York T ...  Show more

In his most recent role, he excelled as a hands-on manager, jumping in to solve the hardest problems. But now he’s moving up a level to take on a new leadership position. He’s managing other managers for the first time and realizing that it’s a big leap to go from managing indivi ...  Show more

Send us Fan MailWhat is the difference between a leader and a manager? Which is more effective? When thinking about getting the most out of the human capital inside your organization, it's critical to define the differences between leaders and managers (spoiler alert: both are ne ...  Show more

How can you improve your leadership ability and become what others consider to be a great leader? Here are eight ideas based on 360-degree feedback data that reveal how leaders move from being good to being great. To download the FREE Learner Guide for this episode, visit Maxwell ...  Show more