Instead of Seeking Approval, Do This

A small boy in a mining town in Arizona got chased home from school and beaten up, most days, by the bigger kid living next door. The man who ran the gas station on the corner watched it happen for weeks before deciding to step in, and what he did next was not what the boy's moth ...  Show more

Your customer service department might be the most expensive apology in your business. That is the argument Darren Hardy makes on DarrenDaily On-Demand, and it lands harder than it sounds, because every dollar spent resolving tickets is a dollar spent covering a flaw somebody cho ...  Show more

Most of us don’t know what to do with criticism. We either ignore it, pretend we don’t care, or rush to discredit whoever said it. But the truth is, words hurt... and if you don’t learn how to process them, they’ll either spiral you or shut you down. In this episode, I get person ...  Show more

Do you need to get better at giving and receiving feedback? Dan and Alison answer your questions with the help of consultant Ben Dattner. They talk through what to do when your employee wants to give you feedback, your feedback to others doesn't seem to make a difference, or some ...  Show more

Part of your job as a manager is to give feedback. And yet, if your work has never given you guidance or training on how to do it well, you're not alone! In this episode you'll learn why it's important to have an intentional approach and strategy, and how communica ...

What do you do when someone gives you critical feedback? Today, we'll talk about why critical feedback is so valuable, how can you keep your emotions under control when you get it, and the one sentence that can help transform the way you handle feedback, forever.*******Looking fo ...  Show more