#070 (Rebroadcast): The Case for Customer Lif...

What do colors, soup kitchens, and mountain climbing have in common? They're all part of the mental models that have shaped how we think about analytics, and they're exactly the kind of durable wisdom that matters more than ever in an age of AI slop. This campfire-style conversat ...  Show more

What do diamond ring shopping, Uber pricing psychology, and active user metrics gone wrong have in common? They all highlight our complicated relationship with precision versus accuracy—and how that relationship can either build or destroy trust in our data. Arik Friedman from At ...  Show more

In these ‘Bump’ mini episodes I’ll be selecting my favourite moments from previous episodes. 

This time it's Laura Crawford from Mama Bamboo, episode 446.

In this clip, Laura shares her three marketing strategies for customer loyalty, including referrals and in ...

Today we have another episode of Better Done Than Perfect. Listen in as we talk to Michael Margolis, UX Research Partner at Google Ventures. You'll learn about their bullseye customer sprint, the difference between an ideal customer profile and the bullseye customer, how to apply ...  Show more

There are so many things you can do beyond just creating training videos that will provide MASSIVE value to your clients and customers, and in this #BizTipFriday, I give you 10 of them (plus some bonuses)! Not only will these strategies transfer your knowledge, wisdo ...

In this week's episode, Todd provides an update on the market and analyzes the persistent underappreciation of earnings as measured by estimated versus actual.

Cl ...