Alex Levin on The Rise of Voice AI in Customer Experience
Meet Alex Levin, the CEO and co-founder of Regal, a company that uses AI voice tools to help customer support centers.Alex talks about his early life, studying philosophy and psychology, and then working in early tech companies. He later helped build large home services companies ...Show more
Douglas Kramon on How AI Is Shaping Customer Care and Fan Support Pt 2
In this episode of Be Customer Led, Marbue Brown continues his deep-dive conversation with Doug Kramon, Head of Customer Care and Fan Support for ESPN and Disney. Picking up from their previous discussion, Doug explores how generative AI is moving beyond "table stakes" to fundame ...Show more