Myth busters: Unexpected insights on contact ...

2025 marked a pivotal moment for operations. Generative AI, automation, and advanced analytics moved from experimentation to real impact—and reshaped how organizations run. In this special year-end episode of McKinsey Talks Operations, hosts Daphne Luchtenberg and Christian Johns ...  Afficher plus

Improving operations, generating revenue and implementing the right technology have all become key priorities for customer care professionals over the last decade. Organizations must find customer service operating models that scale, whilst maintaining customer satisfaction. In a ...  Afficher plus

We discuss the challenges and opportunities of building new businesses within an organization during a transformation. How should business leaders balance the need for transformation with pursuing new business ventures? What is the role of strategy in business reinvention? Wha ...

Aslak De Silva, CEO of Selfly Store, discusses the innovative business model of intelligent vending machines and the use of AI in retail. The conversation covers topics such as the unique features of Selfly Store, the role of innovation in business, the impact of dynamic pricing, ...  Afficher plus

<span data-preserver-spaces="true">How is artificial intelligence transforming customer experiences across industries? In today's special episode of Tech Talks Daily, we are live at Xperience 2024, where we have the pleasure of speaking with Brett Weigl, Senior Vice President ...

In the world of change management, having a well-crafted narrative is essential for guiding leaders and employees through times of transition. Marjaana Toiminen, Head of Change Management at Ellun Kanat, emphasizes the importance of a change narrative that is aligned with the lea ...  Afficher plus