What COP 27 Means for Africa

Bryan Gauch, Leader of BCG’s Commercial Tech Topic, explains why CRM isn’t disappearing even as agentic AI reshapes how customers are served. He argues that CRM will keep serving as the data backbone while agents take over the interface. He also lays out the cost and resourcing q ...  عرض المزيد

Vlad Lukic, BCG’s global leader for tech and digital advantage, and Paul Goydan, global leader of BCG’s cost offer, explain why so many companies spend more on AI than they get back. What is the fix? They argue it isn’t simply cutting AI spend, but assigning clear ownership, cate ...  عرض المزيد

At the start of COP 27 Egyptian President Fattah al-Sisi told the world that it was vital that African countries receive "appropriate support and funding according to the principle of shared responsibilities and burdens”. For years the richest nations have been accused of failing ...  عرض المزيد

This week the global environment conference COP 27 begins in Egypt. The world is warming because of the burning of fossil fuels like oil, gas and coal. Activists say what’s needed is hard cash – for Africa and other heavily impacted areas to manage the impact of climate change. I ...  عرض المزيد

The COP27 climate talks have been held in Sharm El-Sheikh, Egypt. It’s a popular tourist destination, but the negotiators discussing ways to limit global warming and to address the harm done by climate change have not been able to relax. The talks have been pretty hard going.Recu ...  عرض المزيد

One key issue on the agenda at the COP27 environment summit in Egypt is how to fund damage from the effects of man made climate change. Often the effects of climate change are felt the strongest in countries least responsible for creating the emissions. This year we’ve seen a ran ...  عرض المزيد