Let Your Customers Outgrow You

Customer feedback is valuable, but not all of it deserves a spot on your to-do list. In this episode, Jason Fried and David Heinemeier Hansson revisit a chapter from their book REWORK, sharing how 37signals filters feedback, why roadmaps can do more harm than good, and what happe ...  Show more

AI didn't just speed up the development of Basecamp 5, it changed how it was built. This week, Jason Fried and David Heinemeier Hansson break down how much of a role AI played in building their latest product, where it shines, and how 37signals had to adjust its process to keep t ...  Show more

Today we’ll hear about:  A business owner who’s concerned about outgrowing his current space  A man looking for advice on structuring a partnership  The reason why Dave Ramsey believes the customer isn’t always right  A CEO looking to attract new customers    Next ...  Show more

The customer isn’t always right.

It’s a lesson entrepreneurs have to learn early. For small businesses and independents, autonomy is everything. That’s why it’s crucial not to let customers dictate all your decisions.

It’s about serving your customers, not making t ...

As a business leader, how do you think about a recession, and what’s your approach? Hint: It’s not the strongest that will survive, but the ones who respond best to change. Kipp and Kieran give tangible advice on what will make or break your business in the next 24 months, compan ...  Show more

Today we’ll hear about: •       A seasonal business that must change its business model to keep from losing its team •       How to set up a leadership and self-development program for your team •       A business owner that gave away 50% of their profits •       How franchising ...  Show more