Let Your Customers Outgrow You

Not every decision deserves a long deliberation. In this episode, co-founders Jason Fried and David Heinemeier Hansson look back on 25 years of running 37signals, the handful of decisions that were truly irreversible, and why keeping a loose grip on most business calls has served ...  Show more

Fresh listener questions are on the table this week. Jason Fried and David Heinemeier Hansson tackle whether small builders can realistically compete with industry heavyweights, what the AI agent wave actually means for the future of SaaS, and whether mixing your personal social ...  Show more

Today we’ll hear about:  A business owner who’s concerned about outgrowing his current space  A man looking for advice on structuring a partnership  The reason why Dave Ramsey believes the customer isn’t always right  A CEO looking to attract new customers    Next ...  Show more

The customer isn’t always right.

It’s a lesson entrepreneurs have to learn early. For small businesses and independents, autonomy is everything. That’s why it’s crucial not to let customers dictate all your decisions.

It’s about serving your customers, not making t ...

As a business leader, how do you think about a recession, and what’s your approach? Hint: It’s not the strongest that will survive, but the ones who respond best to change. Kipp and Kieran give tangible advice on what will make or break your business in the next 24 months, compan ...  Show more

Today we’ll hear about: •       A seasonal business that must change its business model to keep from losing its team •       How to set up a leadership and self-development program for your team •       A business owner that gave away 50% of their profits •       How franchising ...  Show more