How To Design A Customer Journey In Your Cons...

What does it really take to grow a consulting business from $800,000 a year to nearly $4 million in annual revenue? Well, for Adam Cooper, founder of Ascent, the answer wasn't simply working harder. It was finding the right people, building the right systems, and learning to char ...  Afficher plus

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Are you confusing customer service with customer experience? Right now, you might be wondering, “Huh? What’s the difference?” Customer service is reactive; it’s all about handling problems as they arise. But an incredible customer experience is a thoughtfully designed journey thr ...  Afficher plus

In this season we explore the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield. In this episode we will be discussing how customers are motivated and digitally empowered to seek out ‘meaningful’ experiences with organisations. As well as explo ...

Today's episode is a full meeting from a VaynerMentors session. VaynerMentors is VaynerMedia’s premium consulting service focused on helping $3M-$25M businesses unlock meaningful growth and scale. Think McKinsey meets BlackStone. You gain access to everything you need from me ...