Gen Z & Millennials Are Driving AmEx Higher

Disruption rarely arrives from the direction an industry expects. It came for retail from a bookseller in Seattle, for taxis from software engineers who had never driven one, and for photography from a camera company that had already invented the future but couldn't bring itself ...  Show more

Somewhere in your portfolio, you probably have a loser -- an investment that is now worth less than what you paid for it. However, all is not lost. If that investment is in a non-retirement account (i.e., not in an IRA, 401(k), or HSA), you can sell it, take the loss, and use it ...  Show more

In this episode, we delve into the captivating world of corporate strategy, examining four prominent stories that made headlines last week:

Episode 97: Neal and Toby discuss the latest legal troubles for AI and whether ChatGPT's first decline in growth is a telling sign. Plus, the US auto industry is alive & well with soaring sales from major automakers, which could be a turning point for the economy. Then, a look at ...  Show more

This week, Felix Salmon, Emily Peck, and Elizabeth Spiers discuss Sam Altman’s triumphant return to OpenAI and ponder the future of the artificial intelligence industry. They also discuss the legal woes of crypto exchange Binance and its CEO Changpeng Zhao. Finally: the economic ...  Show more

With the coming of age of Gen Z—both as customers and new entrants to the workforce—customer demands are changing. At the same time, the arrival of generative AI (gen AI) is changing the way contact centers can respond to those demands. In this episode of McKinsey Talks Operat ...