Ensuring Enterprise Adoption Success - with D...

The contact center is shifting from a service channel to a primary point of fraud, where text‑based systems fail to catch the signals that surface only in live voice. In this episode, Mike Pappas, CEO & Co‑Founder at Modulate, joins Emerj's Nick Gertsch to examine how audio‑nativ ...  Show more

A growing number of enterprises are discovering that early agent wins don't translate into scale because agents can connect but cannot yet share context or improve as a coordinated system. In this episode, Papi Menon, Vice President of Product Management and Chief Product Officer ...  Show more

Today's guest is Adam Nahari, Vice President of Data and Analytics at Berkshire Partners. Berkshire Partners is a Boston-based private equity firm with substantial experience and investments in consumer products and retail, business services, communications, industrials and he ...

Everything in the world has a price, including improving and scaling your data and AI functions. That means that at some point someone will question the ROI of your projects, and often, these projects will be looked at under the lens of monetization. But how do you ensure that wh ...  Show more

As organizations implement AI in decision making and how work gets done, trustworthy data is essential to adding value every step of the way. Inadequate data governance or unclear AI ambitions leaves enterprises at risk of falling behind. In this keynote address from Gartner Data ...  Show more

This episode is sponsored by Celonis ,the global leader in process mining. AI has landed and enterprises are adapting. To give customers slick experiences and teams the technology to deliver. The road is long, but you're closer than you think. Your business processes run throu ...