27. Customer Journey Management (feat. Kim Sa...

Therese Fessenden talks with design psychologist and product strategist Thomas Watkins (host of The Design Psychologist and Product-Led Growth Leaders) about why understanding the human mind is still a true superpower for designers, researchers, and product teams. They explore ho ...  Show more

As AI-powered tools flood the market promising quick evaluations and audits, the conversation zeroes in on a critical issue: the reliability of these tools. In this episode, co-hosts Therese Fessenden and NN/G VP Kate Moran sit down with Jamie Holst and Christian Holst, the co-fo ...  Show more

Lavaneesh Gautam, a professional scrum trainer, shares his journey to becoming a Scrum Master and PST with guest host PST Ryan Ripley

Gautam first encountered Scrum while working as a developer/business analyst in a fintech company in 2011. He appreciated its transpar ...

Today’s episode is with Ben Schick - a seasoned senior executive coach and leadership facilitator with a global reach, catering to CEOs and executive directors, as well as high-profile professionals in the tech industry, including senior product designers, engineers, and marketin ...  Show more

Building a business free of overwhelm with an efficient customer experience department. Today, I'm feeling grateful for running my business for the past 15 years! I've had the pleasure of building incredible teams along the way, including my customer experience department. I'm so ...  Show more

I’m in the process of writing my second book on what it means to be a modern manager. The process of writing this book included interviewing dozens of people about their great manager in search of themes, practices and habits from the best managers. Instead of talking to the m ...