27. Customer Journey Management (feat. Kim Sa...

Navigating the UX job market has always had its ups and downs, especially with AI reshaping the industry. In this episode, host Laura Klein sits down with Evan Sunwall, NN/G's Director of Self-Paced Training, to share candid advice for UX practitioners trying to actively job sear ...  Show more

If you work in UX, you’ve probably heard the terms lean, Agile, and MVP more times than you can count. But knowing the terms doesn’t mean knowing how to make them work. In this episode, Laura Klein, Principal Experience Specialist at NN/G, joins Therese Fessenden to talk about wh ...  Show more

Lavaneesh Gautam, a professional scrum trainer, shares his journey to becoming a Scrum Master and PST with guest host PST Ryan Ripley

Gautam first encountered Scrum while working as a developer/business analyst in a fintech company in 2011. He appreciated its transpar ...

Today’s episode is with Ben Schick - a seasoned senior executive coach and leadership facilitator with a global reach, catering to CEOs and executive directors, as well as high-profile professionals in the tech industry, including senior product designers, engineers, and marketin ...  Show more

Building a business free of overwhelm with an efficient customer experience department. Today, I'm feeling grateful for running my business for the past 15 years! I've had the pleasure of building incredible teams along the way, including my customer experience department. I'm so ...  Show more

I’m in the process of writing my second book on what it means to be a modern manager. The process of writing this book included interviewing dozens of people about their great manager in search of themes, practices and habits from the best managers. Instead of talking to the m ...