Airlines are looking to reclaim their groove
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Air travel was a mess over the holidays — in the last 10 days of December, 30,000 flights were canceled. While every airline was affected, one stood out: Southwest, which over the past few decades has transformed how Americans fly, melted down. In the last 10 days of th ...
The computer age is on the horizon, and American Airlines has a secret weapon: SABRE. Sure, the airline is top of the heap under the current pen-and-paper reservation system — the one where travel agents use a massive phonebook to look up flights, then call individual airlines ...
Across the United States, airline travel this summer has been roiled by canceled flights, overbooked planes, disappointment and desperation. Two and a half years after the pandemic began and with restrictions easing, why is flying still such an unpleasant experience?