Chris Voss: Never Split the Difference

UPS CEO Carol Tomé believes leadership comes down to three things: head, heart, and hands. In this On Leadership conversation with Jennifer Colosimo, Tomé shares how she guided UPS through the disruption of 2020 while transforming the company into a customer-first, innovation-dri ...  Show more

Most change efforts fail not because people resist change, but because leaders misunderstand how change actually works. Julia Dhar, behavioral scientist and BCG managing director, explains why 75% of transformations fall short—and what leaders can do differently. She introduces t ...  Show more

This segment is called, The One Thing...If you asked me what's the one thing you should learn from negotiation boss, Chris Voss, it's this: Splitting the difference is actually terrible negotiation advice.Conventional business wisdom about finding win-win solutions and meeting in ...  Show more

In this episode, we revisit a powerful conversation with Chris Voss, former FBI lead hostage negotiator and bestselling author of Never Split the Difference.

In this insightful discussion with Jake and Damian, Chris shares his unique approach to communication, showin ...

Negotiation is often depicted in movies as tense, dramatic showdowns, won through aggressive tactics and mind games. But Chris Voss, former FBI hostage negotiator and author of Never Split the Difference, joins us to dispel these myth ...

Negotiation, Business, Relationships, Collaboration, FBI

Summary

<span style="font-weight: 400;">Always be wary of accepting a frame that someone else has set for you. We'll look at that in our Thought of the Da ...