Are Your Employees Captivated or Captured?

Kristy Ellmer and Julia Dhar, co-authors of How Change Really Works and founders of BCG’s Behavioral Science Lab, explain why so many transformations fail and what the science says separates success from failure. They break down the “messy middle,” why people resist being changed ...  Show more

Nick Goad, BCG's global co-leader for retail merchandising, argues that retail's biggest problem isn't a lack of data, it's the gap between data and real customer understanding. He explains how AI and large language models are finally bridging that divide, making it possible to l ...  Show more

Too many teams are stuck in a swirl. Unclear on priorities, disconnection from purpose, and lost momentum. But we don’t need org-wide overhauls to fix it. In this episode, I’m sharing four practical shifts leaders are making right now to redesign how work gets done - from the ins ...  Show more

Do ideas have the freedom to run in your workplace, or do they get caught in internal complexity? As companies grow, they tend to have more processes and stakeholders slowing down change. So what can you do to get things done? In this week’s episode, Anne and Frances help a rocks ...  Show more

Have you ever hired someone brilliant, only to find they aren’t delivering the impact you hoped for?

Today, we’re tackling a common leadership paradox:

Hiring smart people—then stopping them from using their skills.

In today’s episode, we explore why com ...

Moment #81 // During the pandemic, work became performance art for many, as they pursued the goal of looking busy, rather than actually delivering real, value-adding work.This wasn’t a particularly new innovation: there’s always been a fair share of people in the office who did e ...  Show more