How to Use Emotional Intelligence Like a Host...

According to Dr. Abbie Maroño, someone judges whether or not they can trust you within 33 milliseconds of meeting you. Once they've made their observation, they'll spend every interaction looking for cues to confirm what they felt (correct or not). So how do you convey trustworth ...  Show more

Dale Carnegie is a global training organization with 200 operations in 86 countries. Its instructors teach the Dale Carnegie course following the model he developed over 100 years ago. Joe Hart took the course as a young lawyer, and it changed the trajectory of his life. He left ...  Show more

Derek Gaunt is the Head Trainer for Chris Voss' "Black Swan Group" and former Commander for the DC Hostage Negotiation Unit (29 Years) . 

Derek trains SWAT teams, the FBI, and Fortune 500 company Executives on the powers of negotiation and communication ...

In today’s episode, we tackle the world of high stakes hostage negotiation in a divided world with Scott Walker. Scott is one of the world’s most experienced kidnapped-for-ransom negotiators. He served 16 years as a Scotland Yard detective specializing in covert policing, then su ...  Show more

Episode: How to Negotiate Like an FBI Agent with Chris Voss, Author of Never Split the Difference Keywords: negotiation, negotiate, persuasion, influence, leadership, psychology, sales, compassionate curiosity, mindful, mindfulness, emotions, self awareness, emotional intelligen ...  Show more

Be ready, stay grounded, and communicate clearly — no matter what’s at stake.Communicating under pressure isn’t just a useful skill — it can be the difference between escalation and resolution. For Chris Voss, former FBI hostage negotiator and CEO of The Black Swan Group, it’s a ...  Show more