Extraordinary Customer Experiences - A Series...

AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ...  Show more

In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary ...  Show more

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In this episode of The Advanced Selling Podcast, Bill and Bryan dive into the importance of customer experience beyond the sales process.

Bryan sh ...

We have all heard the old saying "the client is always right" and this is a great topic for a debate. If you're a client you expect to be treated well, if you're a sales person you might think otherwise. Customer service can be a bit problematic for sales people in general, but i ...  Show more

Do you know that exceptional customer and employee experiences can be the game-changer for your business? In a recent episode of "Sales Talk for CEOs," Alice Heiman explores this dynamic duo's profound impact. Here's a sneak peek:

🌟 Customer Experien ...

Customer Empathy is a powerful human resource for positively impacting customer experience excellence. Alex Allwood outlines her customer-centric framework, methods and tools to switch on and scale customer empathy that can be used to solve the common customer experience manag ...