How To Deal With An Aggressive Service Direct...

In this episode of Service Drive Revolution, Chris "Bulldog" Collins, Hogi and Adam explain why training advisors before fixing the operating system can make a service drive worse. If advisors sell more work but the shop cannot complete it, repair orders stall, promise times slip ...  Show more

Socialism in the service drive starts the same way every time: top performers get capped, weak performers get carried, and the whole shop drifts toward the middle. In this episode of Service Drive Revolution, Chris Collins, Adam Krey, and Hogi break down how to spot it early and ...  Show more

Today we’ll hear about:  A son looking for advice on how to stay humble while taking over his dad’s business   A business owner wondering if he needs to have a replacement ready before firing someone   A veterinarian unsure if she needs to offer a sign-on bonus to compete with ...  Show more

Do you have an employee working against you? Dan and Alison answer your questions with the help of Adrian Gostick, an executive coach and author. They talk through what to do when your direct report is creating problems only to fix them, one team member is hoarding knowledge, or ...  Show more

Have you ever been on the receiving end of someone’s short fuse? Or maybe you’ve lost your temper at work and find yourself paying the price…In this episode, Mary and Chris help listeners deal with both their anger issues and the rage of others.Hiding From Mrs. Hyde in Seattle re ...  Show more

Today, we’ll hear about: • A business owner dealing with two employees who continually fight • A woman trying to protect her family from her bad business decision • A man frustrated that his team is taking advantage of him • A young lawyer who’s been offered a partnership at his ...  Show more